What is the Guarantee of Services to Citizens Act?
It is a bill passed by the Karnataka State Legislature
in 2011, to provide guarantee of services to citizens in the State of Karnataka
within the stipulated time limit for citizen related services as mentioned in the
How does it help me?
This Act will help you to avail the citizen related services
mentioned in the Act within the stipulated time. Whenever the request for the service
is made, you shall receive a receipt an acknowledgement slip with GSC number. This
ensures that your request for service shall be processed within the specified days.
With the help of the GSC number, you can monitor the status of your application
on this web-site. You can also check the status of your application by sending an
SMS from your mobile phone. In case if your application is rejected or if the service
is not provided within the stipulated time, you may file an appeal to the next officer
for redress your grievance.
What will I get on this website?
In the GSC website, you can get information on the
GSC Act, about the departments, the services offered by each of these departments
and the forms and procedure involved to request the service. You can track the status
of your service request with the help of the GSC number provided to you at the time
of submission of your request.
Who is the Competent Officer?
The ‘Competent officer’s an officer appointed by the
Government who shall be empowered to redress the grievance in the service and to
impose compensatory cost on the public servant defaulting or delaying the delivery
of service in. The Competent officer shall have the power to hear appeal against
the orders passed by any designated officer.
Who is the appellate authority?
The ‘Appellate Authority’ means an officer appointed
by the Government who is enpowered with the power to hear appeal against the orders
passed by any competent officer.
What should I do if I do not get the services listed in the Act within the stipulated
If there is a delay or default in delivering any of the
services or rejection of the service, then you may file an appeal to the competent
officer within the specified time limit against the acknowledgement received by
you at the time of submitting the application. The competent officer will hear the
appeal and redress your grievance within the specified time. You can claim the compensatory
cost from the designated officer who fails to deliver the service within the stipulated
time. The designated officer shall be liable to pay you the compensatory cost.
What is the compensatory cost?
In case of any delay or default in delivering the service,
you can seek a compensatory cost at the rate of twenty rupees per day for the period
of delay subject to a maximum of five hundred rupees per application, in aggregate
from the designated officer.
What can I do if my service request is rejected by the designated officer?
If your service request is rejected by the designated
officer and if you are not convinced by the reasons given by the designated officer
for the rejection, then you may file an appeal to the competent officer within the
specified time limit from the date of rejection of application.
How do I come to know that my service is processed?
On processing your service request you will be informed
through an SMS to your mobile phone. You can also track the status of your service
request through this web-site or by sending SMS
What is the use of Acknowledgement slip or GSC number of the service?
At the time of submission of your service request to
the designated officer, you will receive a acknowledgement with an GSC number. This
guarantees that your service request is processed within the specified time limit.
You can track the status of your application online using this web-site. You can
also check the status of your application by sending an SMS from your mobile phone
in the prescribed format.
How and where can I appeal against the service?
If you are not convinced by the decision of the designated
officer then you may file an appeal to the competent officer within 30 days from
the date when the decision was taken. In case if you disagree with the order of
the competent officer, you can submit the appeal directly to the appellate authority
as a second appeal within 30 days from the date on which the decision was made.
What is the procedure to get my service delivered?
The procedure to avail the service varies from service
to service, so for details on the procedure to avail the service, click on the Forms
and Procedure option available in the main page of this website and select the Department
and the Service for which you intend to view the procedure. The procedure for availing
the service will be displayed.
What are the documents to be attached or fees to be paid to get my service delivered?
The documents to be attached or the fee to be paid varies
from service to service. So for information on the documents to be attached and
the fees to be paid for each service, check on the web-site ‘Service and Procedure’
Information about GSC Status
To check the status of service/application, you need to enter GSC No. in the check
status screen. The system will display you the present status of your application.
Information about SMS
To check the present status of your service/application, you need to send 15 digits
number(ex. XXXXXXXXXXXXXXX) The system will send the reply to you
For example to see the status of Service request (CT0010010200362), please send
the sms as
9243355223 / 09212357123