What is the Guarantee of Services to Citizens Act?
It is a bill passed by the Karnataka State Legislature in 2011, to provide guarantee of services to citizens in the State of Karnataka within the stipulated time limit for citizen related services as mentioned in the schedule.
How does it help me?
This Act will help you to avail the citizen related services mentioned in the Act within the stipulated time. Whenever the request for the service is made, you shall receive a receipt an acknowledgement slip with SAKALA number. This ensures that your request for service shall be processed within the specified days. With the help of the SAKALA number, you can monitor the status of your application on this web-site. You can also check the status of your application by sending an SMS from your mobile phone. In case if your application is rejected or if the service is not provided within the stipulated time, you may file an appeal to the next officer for redress your grievance.
What will I get on this website?
In the SAKALA website, you can get information on the SAKALA Act, about the departments, the services offered by each of these departments and the forms and procedure involved to request the service. You can track the status of your service request with the help of the SAKALA number provided to you at the time of submission of your request.
Who is the Competent Officer?
The ‘Competent officer’s an officer appointed by the Government who shall be empowered to redress the grievance in the service and to impose compensatory cost on the public servant defaulting or delaying the delivery of service in. The Competent officer shall have the power to hear appeal against the orders passed by any designated officer.
Who is the appellate authority?
The ‘Appellate Authority’ means an officer appointed by the Government who is enpowered with the power to hear appeal against the orders passed by any competent officer.
What should I do if I do not get the services listed in the Act within the stipulated time?
If there is a delay or default in delivering any of the services or rejection of the service, then you may file an appeal to the competent officer within the specified time limit against the acknowledgement received by you at the time of submitting the application. The competent officer will hear the appeal and redress your grievance within the specified time. You can claim the compensatory cost from the designated officer who fails to deliver the service within the stipulated time. The designated officer shall be liable to pay you the compensatory cost.
What is the compensatory cost?
In case of any delay or default in delivering the service, you can seek a compensatory cost at the rate of twenty rupees per day for the period of delay subject to a maximum of five hundred rupees per application, in aggregate from the designated officer.
What can I do if my service request is rejected by the designated officer?
If your service request is rejected by the designated officer and if you are not convinced by the reasons given by the designated officer for the rejection, then you may file an appeal to the competent officer within the specified time limit from the date of rejection of application.
How do I come to know that my service is processed?
On processing your service request you will be informed through an SMS to your mobile phone. You can also track the status of your service request through this web-site or by sending SMS
What is the use of Acknowledgement slip or SAKALA number of the service?
At the time of submission of your service request to the designated officer, you will receive a acknowledgement with an SAKALA number. This guarantees that your service request is processed within the specified time limit. You can track the status of your application online using this web-site. You can also check the status of your application by sending an SMS from your mobile phone in the prescribed format.
How and where can I appeal against the service?
If you are not convinced by the decision of the designated officer then you may file an appeal to the competent officer within 30 days from the date when the decision was taken. In case if you disagree with the order of the competent officer, you can submit the appeal directly to the appellate authority as a second appeal within 30 days from the date on which the decision was made.
What is the procedure to get my service delivered?
The procedure to avail the service varies from service to service, so for details on the procedure to avail the service, click on the Forms and Procedure option available in the main page of this website and select the Department and the Service for which you intend to view the procedure. The procedure for availing the service will be displayed.
What are the documents to be attached or fees to be paid to get my service delivered?
The documents to be attached or the fee to be paid varies from service to service. So for information on the documents to be attached and the fees to be paid for each service, check on the web-site ‘Service and Procedure’ option.
Information about SAKALA Status
To check the status of service/application, you need to enter SAKALA No. in the check status screen. The system will display you the present status of your application.
Information about SMS
To check the present status of your service/application, you need to send 15 digits number(ex. XXXXXXXXXXXXXXX) The system will send the reply to you
For example to see the status of Service request (CT0010010200362), please send the sms as
CT0010010200362"||to||9243355223 / 09212357123|